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bem4d Privacy Policy, Kept Plain

We keep your account data, cookies, and device records focused on sign-in, verification, and support.

Account dataCookiesDANA, OVO, GoPay, QRIS08:00-24:00 WIB
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bem4d bem4d Privacy Policy, Kept Plain
CONTACT ROUTES

How to reach our privacy team

For privacy requests, the fastest path is the channel linked to your account. Email, live chat, and WhatsApp are open from 08:00 to 24:00 WIB, and we ask for your registered email…

Email Send your privacy request from the registered email to [email protected], include your account ID, and tell us whether you want access, correction, or deletion. We route it to the privacy desk within 08:00-24:00 WIB.
Live Chat Use live chat if you need a fast check on cookies, device records, or consent logs. We will ask for your registered email or phone number before we share any account data.
WhatsApp WhatsApp works for short privacy requests when you cannot reach email. Send the number linked to your account, the exact change you want, and we will confirm the next step after identity checks.
DATA SAFEGUARDS

How we handle your records

We keep privacy handling narrow: account data, cookie consent, device logs, and payment references are used only for sign-in, verification, and request handling.

Data we collect

We record only the details needed to run your account: email, phone number, device type, login time, IP address, and the payment rail you select on deposit forms, including DANA, OVO, GoPay, or QRIS.

Cookies and session data

Cookies help us keep you signed in, remember language choices, and spot repeated logins from new devices. You can clear them in your browser, then sign in again with your registered email.

Account security

We protect account changes with email checks and, where local law permits, extra verification for sensitive requests. If your phone number changes, we ask for a confirmed contact channel before any edit goes through.

Retention

We keep active account records while you use the service, then retain only the pieces needed for dispute handling, fraud checks, or legal duties. After that window, we delete or anonymize the rest.

Your requests

You can ask for access, correction, or deletion from the email tied to your account. Tell us which field needs updating, and we will reply with the next step after identity confirmation.

Contact and sharing

If a request touches third-party processors, we review it before sharing anything beyond what is necessary. That includes payment references from DANA, OVO, GoPay, or QRIS, and we only release them for the stated purpose.

Questions people ask about privacy

These answers focus on the steps you are most likely to use: what we keep, how you can ask for changes, and where to send a privacy request. If you need a copy, correction, or deletion, start from the registered email so we can confirm the account and reply with the right next step. Where local law permits, we explain any limit before we close the request.

We collect the contact and device details needed to create and secure your account, such as email, phone number, IP address, and browser type. If you use DANA, OVO, GoPay, or QRIS, we also keep the payment reference tied to the request.

Cookies keep your session active, remember language choices, and reduce repeated logins when you switch devices. You can clear them in your browser, then sign back in with the registered email on the same account.

Yes. Send the request from your registered email, include your account ID, and tell us which records you want to see. After we confirm identity, we will share the relevant details we are allowed to provide.

Reply through the contact channel linked to your account and tell us the exact field that needs changing. We may ask for a matching phone number, recent login detail, or another check before we edit it.

We keep active records while your account is in use, then retain only what we need for dispute handling, fraud checks, or legal duties. The retention period can change where local law permits.

You can reach us by email, live chat, or WhatsApp between 08:00 and 24:00 WIB. Use the contact route tied to your account so we can verify you before discussing sensitive details.

Yes. Access to some records depends on local law, and certain requests may be limited where local law permits. If that happens, we will explain the restriction and the reason tied to your account.

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